Business Phone AI
Give your public phone line an intelligent front door for customers who need answers, appointments, messages, sales guidance, or a human handoff.
AI voice agents for business communication
TFX Connect
Bring AI into your business phone experience.
TFX Connect helps companies add configurable AI agents directly into everyday customer and employee communication - answering calls, routing requests, booking appointments, capturing messages, supporting sales, and helping teams work faster.
Customer call
“Can I book an appointment?”
AI Concierge
Understands the need, routes to Appointment Agent, and keeps the experience moving.
Appointment confirmed. Team notified.
Customer calls your number
AI Concierge represents your brand
The right agent takes over
The caller gets a clear next step
Enterprise Team Productivity
Give authenticated staff private agents for email, calendar, notes, HR, contracts, service workflows, and internal support.
Admin-Controlled Experience
Admins decide which agents are available, what the greeting says, how the voice sounds, and whether an agent is public, private, or both.
Customer-facing phone agents
Public agents for people calling your business.
These agents are designed for external callers. They help businesses answer calls, guide customers, capture requests, book appointments, support inbound sales, and reduce missed opportunities - while giving Admins control over the experience.
Designed for flexible public interaction
Public callers interact with the agents each company chooses to make available. Admins control the greeting, services, escalation paths, verification policies, and brand tone.
Public front door
AI Concierge
Your intelligent first point of contact.
Represents your brand, welcomes callers, understands what they need, and dynamically routes them to the right agent or human handoff.
- Brand-aware greeting
- Intent-based routing
- Flexible engagement
Public caller
Messenger Agent
Capture customer messages clearly.
Customers can call your business, leave a clear message, and have the details delivered to the right company destination for follow-up.
- Caller details
- After-hours coverage
- Better follow-up
Public caller
Sales Agent
A 24/7 sales support voice.
Helps inbound callers learn about products, services, offers, packages, and next steps.
- Explains offers
- Supports inbound leads
- Always available
Public caller
Appointment Agent
Let customers book without waiting on hold.
Guides callers through natural booking, offers available times, and verifies callers when company policy requires it.
- Natural booking
- Availability lookup
- Policy-based verification
Public caller
Support Agent
Answer common questions instantly.
Answers common questions, explains services, and routes issues that require human follow-up.
- Fast answers
- Fewer repetitive calls
- Escalation support
Public or private
Service Desk Agent
Turn calls into structured requests.
Captures issue, contact details, priority, and summary so teams receive cleaner service requests.
- Structured intake
- Cleaner handoffs
- Better follow-up
Private productivity agents
Private agents for authenticated users and teams.
Private agents help employees, managers, and authorized DAITY users work faster. They are designed for authenticated users who need productivity, communication, and workflow support inside the business environment.
Private by design
Private agents are intended for authenticated users and can support chosen recipients, internal knowledge, calendar context, and business-specific workflows.
Private user
Personal Concierge Agent
An AI executive assistant for busy teams.
For private users, the Concierge becomes a personal productivity assistant that helps navigate tools and route private tasks.
- Personalized assistance
- Private task routing
- Executive-assistant feel
Private user
Email Sender Agent
Send messages hands-free.
Authenticated users can draft and send emails or messages to recipients they choose.
- Chosen recipients
- Private workflow
- Voice productivity
Private user
Calendar Agent
Manage calendars through conversation.
Helps authorized users book meetings, review availability, and manage events conversationally.
- Calendar help
- Meeting coordination
- Authenticated access
Private user
Note Taking Agent
Capture notes and follow-ups.
Turns conversations into structured notes that can be reviewed and shared after meetings and calls.
- Meeting summaries
- Action items
- Cleaner records
Private user
Human Resource Agent
Support HR workflows.
Supports job descriptions, resume review support, onboarding guidance, and employee-facing knowledge workflows.
- HR productivity
- Employee support
- Knowledge access
Private user
Contract Agent
Make contract workflows easier.
Supports contract questions, intake, summarization, and guidance based on approved business processes.
- Contract intake
- Policy-aware support
- Team efficiency
Custom & premium agents
When your workflow is unique, your agent can be too.
TFX Connect can support configurable and custom AI agents for enterprise needs - including outbound voice agents, scheduled reminders, campaign messaging, and specialized business workflows.
Outbound Voice Agent
Deliver a scheduled message, collect a caller response, and save the answer for follow-up.
Call Reminder Agent
A premium outbound agent for scheduled calls, reminders, and time-sensitive follow-up.
Custom Enterprise Agents
Create specialized agents around your process, brand, scripts, knowledge base, routing rules, and compliance needs.
Real business benefits
AI that fits into the work your business already does.
You do not need to overthink where AI belongs. Start with the conversations already happening across your phones, inboxes, calendars, and service processes.
Inject AI into everyday support
Apply AI to calls, messages, bookings, and questions your business already handles.
Extend coverage without extending hours
Support customers after hours, during busy periods, or when your team is unavailable.
Create a better first impression
Help callers feel guided, heard, and routed faster than a traditional phone tree.
Keep control with Admin policies
Choose agents, configure greetings, define verification, and decide when to hand off to a person.
Example packages
Start with customer calls. Expand into team productivity.
Businesses can begin with a practical customer-facing phone agent package, then add private productivity agents as teams become ready to use AI in their daily work.
Customer Connect
AI Concierge, Messenger, Sales, Appointment, Support, and Human Handoff for people calling your business.
Team Productivity Connect
Personal Concierge, Private Email, Calendar, Notes, HR, Contract, and Service Desk agents for authenticated users and teams.
Turn your business phone into an intelligent service channel.
TFX Connect helps companies modernize telecom with configurable AI agents that answer, route, capture, book, sell, assist, and escalate.
Contact us at support@tfxconnect.com